The revenue is already yours. You just stopped collecting it.
You have clients who quietly stopped coming back. They're still in your system. Lumiqe finds them, and shows you exactly what they're worth.
For salon, spa, medspa, and boutique fitness owners with an established client base, and revenue quietly slipping through it.
Your existing clients are your most valuable asset. Most owners never reach them.
That's the seven-year value of one loyal salon client. Every regular who fades away takes years of earned revenue with them.
Source: LutilyRepeat clients drive 80% of salon and spa revenue while making up just 42% of your book. Lose them quietly and you lose the business quietly.
Source: Professional BeautyIt costs five to seven times more to win a new client than to keep one you have. You're paying to replace people who were already yours.
Source: LutilyHow much revenue is quietly leaving with your clients?
Every client who doesn't rebook takes their future visits with them. Enter your numbers below to see what that's costing you this year, and what you'd recover by closing the gap.
Based on 140 clients who won't rebook this year at your current retention rate.
Figures are estimates for planning purposes based on the values you enter. A Revenue Leak Audit reviews your actual client and booking data to confirm real numbers.
The clients are already yours. Lumiqe shows you which ones, and what they're worth.
Lumiqe connects to the appointment data you already have and reads it the way you would if you had the time, catching the patterns your monthly reports bury. It surfaces the clients who've gone quiet, ranks them by revenue potential, and tells you who to bring back first.
The heavy analysis is automated, so it's done for you. The read is built on how the industry actually works. No new software to learn. No guesswork. Your numbers, finally made legible.
- IdentifyEvery dormant and lapsed client, ranked.
- QuantifyThe exact revenue each one represents.
- PrioritizeWho to reach first, and what to say.
Works with your system
Three steps to revenue you forgot you had.
Share your appointment data
Your appointment history is all we need. We never ask for client contact details, payment information, or financial records.
We build your audit
We review your booking history, retention, and retail, flag who's gone quiet, and calculate the revenue sitting idle.
You recover the revenue
You get a clear, ranked report: who to reach, what they're worth, and where to start. The monthly subscription keeps it current.
Every analysis runs under a signed confidentiality agreement. It takes minutes, and nothing changes in how you work.
Your clients don't leave. They drift.
They stop booking one service and keep booking another. Your software counts them as active, because they are. Nobody complained. Nobody left. The money is leaking anyway.
Dana
Sample · 90 day snapshotDana gets her hair cut every 27 days. That's not an average. That's her own rhythm, measured off her own visits.
She didn't cancel. She rescheduled twice and never rebooked either one. On paper she still looks like a regular. In practice she's on her second month of putting it off.
Ready to send today
"Hi Dana, it's [Salon]. You're coming up on eight weeks since your last cut and you're usually in every four, so I wanted to catch you before it gets away from you. We never got you rebooked after you moved your last one. I have [day] and [day] open with [stylist]. Want me to hold one?"
Sample data shown. Your audit runs on your real client records.
You cannot see this from a dashboard.
Your booking software tracks appointments. It does not track rhythm. It knows Dana was here in June. It does not know Dana is 29 days past her own pattern and drifting.
Dana is one client. There were eight more just like her, and six of them had been in the chair that same month for something else.
That's what the Revenue Leak Audit finds. Every client past their own cycle, ranked by what they're worth, with the message to bring them back already written. Copy it. Send it. That's the whole task.
One audit. Your data, your clients, your numbers.
Built by the chair, not a boardroom.
You can spot a business tool built by someone who has never had to manage a late client or calculate a product margin.
Before founding Lumiqe Co., Erin Raatz spent ten years working directly behind the chair in the beauty and wellness industry. Long enough to know that your clients are your business. Long enough to know that when one of them stops coming in, nobody sends you a notice. You feel it in your paycheck weeks later, once it's already too late to do anything about it.
In 2019 she moved into enterprise technology. She spent the next several years running data migrations and analytics implementations for large organizations, more than a hundred of them, and earned her PMP along the way. That's where the second half of this came together. She watched other industries make real decisions using information they already had, then looked back at the industry she came from and saw the same information sitting untouched.
Lumiqe is what happens when those two careers meet. Your booking software tells you what happened. Lumiqe tells you what it means and what to do about it. Which specific client is drifting off their own personal cadence, not some industry average. Which stylist is quietly outperforming your floor, and what the rest of your team is leaving behind by comparison. Which first-time clients never came back, ranked by what they were worth, with the message to send them already written.
Stop guessing at the back end of your business. Start growing it on purpose.
Erin Raatz, Founder of Lumiqe Co.
Start with the audit. Keep the revenue coming.
A one-time deep look at your data: booking history, retention, retail, and appointment gaps. Delivered as a written report with a 60-minute review call, your top revenue leak categories, and a tier recommendation. Works with Vagaro, Boulevard, Mindbody, Square, and others.
Claim Your Free Audit →- Monthly retention report
- Lapsed client identification
- Top Clients to Watch list
- Personalized re-engagement messages (top 10)
- One-visit client action kit
- Appointment gap analysis
- 30-minute monthly strategy call
- Email support
- Everything in Essential, plus:
- Rebooking rate monitoring
- New vs. returning client breakdown
- Seasonal trend identification
- Retail opportunity gap tracking
- 45-minute monthly strategy call
- Everything in Growth, plus:
- Service mix analysis
- Monthly priority action list (top 3)
- Staff-level performance insights
- Quarterly business review
- 60-minute monthly strategy call
Everything in Studio, plus cross-location reporting, custom reporting, an executive summary report, priority strategy calls, and a dedicated 24-hour response.
Not sure which tier fits? Your Revenue Leak Audit includes a tier recommendation, so you'll know exactly where you belong before you commit.
Add-on, available on any tier: Extra Strategy Call, $149.
Answered plainly.
No. Lumiqe reads the appointment data you already have and works with Vagaro, Boulevard, Mindbody, Square, and others. You keep your current system, your current workflow, and your current logins. Nothing changes on your floor.
Yes. Your data is encrypted, never sold, and never shared. It's used only to build your reports, and nothing else. We never ask for your clients' contact details or any bank or payment information. Your clients, your numbers, and your business stay private.
For a one-time audit, we delete your client data within 30 days of completing it, and you can request deletion sooner at any time. If you move to a monthly subscription, we securely maintain your data so each report builds on the last, giving you a more comprehensive view of how things change over time.
Most audits take 3 to 5 business days. You share your records, and we do the analysis.
No. If you can export a client list or grant read access, you're done. Setup takes minutes, and we'll walk you through it.
The audit is a one-time report on the revenue sitting in your system today. The subscription keeps that report current every month, so lapsing clients get flagged before they're gone for good.
Yes. There's no long contract. You can pause or cancel whenever you like, and keep every report you've already received.
See exactly how much revenue is hiding in your books.
Get Your Revenue Leak Audit →Prefer email? Reach us directly.
LumiqeCo@gmail.com